Features · Run the day-to-day
Every conversation, one inbox
All channels, all properties, one thread — worked by your team and your AI, side by side.
Stop hopping between five apps to answer one guest
Guest, contractor, owner and billing conversations each get their own inbox in the same sidebar — with calls alongside them. Every thread carries the booking dates and property, so you always know who you're talking to.
- Separate inboxes for guests, contractors and owners
- Calls live next to messages, not in another app
- Every thread shows its booking and property at a glance
What the Unified Inbox does in a day
Léa · Beachfront Villa
Booking.com · beside the Airbnb, email and SMS threads
Built like a ticketing inbox, not a chat app
Every conversation has a state — To Do, Snoozed or Complete. Assign a thread to a teammate, reply as the guest sees it or as an internal team note, snooze what can wait, and mark it complete when it's done.
- Assign conversations to teammates
- Reply to the guest or leave a team-only reply
- Snooze, complete, next — inbox zero as a workflow
Unified Inbox questions
Everything operators ask about Unified Inbox before switching.
Airbnb, Booking.com and Vrbo, plus your own direct-booking site — with guest messaging across SMS, WhatsApp, email and the AI phone line.
No. It's natural and on-brand, you set guardrails for what it can and can't do, and it escalates to a human when something genuinely needs one.
Yes. Set approval thresholds and rules per agent — you decide what runs automatically and what waits for your sign-off.
Yes. Invite your team, assign conversations, leave team-only replies the guest never sees, and collaborate from one shared inbox — with the AI handling the repetitive parts.
Still have questions?
Ask PropertyStackPut your inbox on autopilot.
Paste an Airbnb listing and we'll show you what it could look like — a rewritten title, description, photos and a task list from your reviews.
- Syncs with every channel
- Cancel anytime
- AI agents with Pro