Communication Agent
Every guest, answered — day or night, any language
One agent replies to guests on every channel, day and night. It brings you in only when a conversation needs a human.
Every channel, all hours, one of you
Guests message across five platforms at all hours, and they expect instant answers. Miss one and your rating drops. Answer them all and you never sleep. Hiring night cover is expensive — and every tool you bolt on is one more inbox to check.
What the Communication Agent does in a day
Léa: “Ist Frühstück inklusive?” — in German
Answers in German: no breakfast, but the café next door opens at 7
Léa · Beachfront Villa
Answered in German
Communication Agent questions
Everything operators ask about the Communication Agent before switching it on.
No. Replies are natural and on-brand. You set guardrails for what the agent can and can't say, and anything that genuinely needs a human is handed to one.
Yes. You set guardrails and approval thresholds per agent. You decide what it answers automatically, what waits for your sign-off, and what it may never do.
Yes — Airbnb, Booking.com and Vrbo, plus your own direct-booking site, with guest messaging across SMS, WhatsApp, email and the AI phone line, all landing in one inbox.
Yes. An always-on AI phone line answers calls 24/7, handles common guest questions, and can offer upsells like early check-in or late checkout. Calls are recorded and transcribed.
Still have questions?
Ask PropertyStackPut guest messaging on autopilot.
One agent replies to guests on every channel, day and night — and brings you in only when a conversation needs a human.
- Syncs with every channel
- Cancel anytime
- AI agents with Pro