Terms of Use

Last updated: 5 June 2026 Effective date: 5 June 2026

At a glance

This summary is for convenience only — the full policy below is what applies.

3. Eligibility and accounts

To use the Services you must be at least 18 years old and using them for business or professional purposes. You agree to provide accurate information when registering and to keep it up to date.

You are responsible for all activity under your Account, including the activity of your Authorised Users. You must keep your login credentials confidential, ensure your Authorised Users comply with these Terms, and notify us promptly of any unauthorised use of your Account.

4. Licence to use the Services

Subject to these Terms and your payment of applicable Fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Services during your subscription, for your internal business purposes.

You must not, and must not permit anyone else to: copy, modify or create derivative works of the Services; reverse engineer, decompile or attempt to extract the source code (except to the extent this restriction is prohibited by law); resell, sublicense or make the Services available to any third party except your Authorised Users; remove or obscure any proprietary notices; or use the Services to build a competing product.

5. Fees, billing and renewal

You agree to pay the Fees for the plan you select. Unless your plan or order states otherwise:

• Fees are billed in advance for each billing period and are payable in the currency specified.
• Fees are exclusive of taxes. If GST or any similar tax applies to a supply we make to you, you must pay us an additional amount equal to that tax at the same time as you pay the Fees.
• Subscriptions renew automatically for successive billing periods unless you cancel before the start of the next period.
• You can cancel at any time; cancellation takes effect at the end of your current paid period, and you will retain access until then.
• Except where required by law (including the Australian Consumer Law), Fees are non-refundable and we do not provide refunds or credits for partial periods, downgrades or unused features.

We may change our Fees or introduce new charges. We will give you at least 30 days' notice of a price change, and the change will take effect from your next renewal. If you do not agree to a price change, you may cancel before it takes effect.

If any payment is overdue, we may suspend your access to the Platform until amounts are paid.

6. Trials, betas and new features

We may offer free trials, beta features or early-access functionality from time to time. These are provided "as is", may be changed or withdrawn at any time, and may be subject to additional terms we tell you about. Any trial converts to a paid subscription at the end of the trial period unless you cancel beforehand.

7. Payments through PS Pay

Our in-platform payments feature, PS Pay, is powered by our payment provider, Kovena, and may be subject to that provider's terms. If you use PS Pay or other payment features, you are responsible for the accuracy of payment details, for any chargebacks, reversals or disputes relating to transactions you process, and for your own tax and record-keeping obligations. We are not a party to transactions you process with your own customers, guests or owners.

8. Customer Data and your responsibilities

As between you and us, you own your Customer Data. You grant us a non-exclusive licence to host, copy, process, transmit and display Customer Data as needed to provide and improve the Services and as permitted by these Terms and our Privacy Policy.

You are responsible for your Customer Data and for ensuring that:

• you have all rights and permissions needed to provide it to us and to have it processed through the Platform;
• your collection and use of personal information (including about guests, owners and tenants) complies with applicable privacy laws, and that you have given any required notices and obtained any required consents;
• your Customer Data does not infringe the rights of others or breach any law; and
• you maintain your own backups where appropriate.

How we handle personal information is described in our Privacy Policy. Where we process personal information in Customer Data on your behalf, we do so as your service provider; for enterprise or regulated arrangements, a separate Data Processing Agreement may apply.

9. Acceptable use

You must not use the Services to:

• breach any law, regulation or third-party right;
• send unlawful, infringing, deceptive, harassing or harmful content;
• send marketing or other communications in breach of the Spam Act 2003 (Cth) or other applicable laws;
• upload malicious code or interfere with the security or integrity of the Services;
• attempt to gain unauthorised access to any systems or data;
• scrape, harvest or use automated means to access the Services except through our APIs as permitted; or
• use the Services in a way that imposes an unreasonable load on our infrastructure or disrupts other users.

We may investigate suspected breaches and take appropriate action, including suspending or terminating access.

10. Artificial intelligence features

The Platform includes AI-powered features (for example, drafting, summarising, classifying and sending communications, and operational automation).

You acknowledge that:

• AI output may be inaccurate, incomplete or unsuitable, and is not professional, legal, financial or compliance advice;
• you are responsible for reviewing AI output before relying on or acting on it, and for any communications sent on your behalf;
• where you enable auto mode, AI may generate and send messages (for example to guests) without manual review of each message, and you accept responsibility for those communications, including ensuring they comply with applicable laws and that you have any necessary consents; and
• you are responsible for configuring AI features appropriately for your business.

11. Trust accounting and your professional obligations

The Platform provides software tools to assist with property management, trust accounting and related operations. We provide software only. We do not provide legal, financial, accounting, taxation or compliance advice, and the Services do not replace your own professional judgement or advisers.

You remain solely responsible for complying with all laws and regulatory obligations that apply to your business, including property-agent licensing, trust-account legislation and record-keeping requirements in each jurisdiction in which you operate, and for the accuracy of the data and configurations you use in the Platform. You should obtain your own professional advice where appropriate.

12. Third-party services and integrations

The Services may interoperate with third-party products and services (for example, payment, banking, messaging, accounting and listing-channel services). Your use of those third-party services is governed by their own terms, and we are not responsible for them. If a third-party service stops being available or changes, related Platform functionality may be affected.

13. Intellectual property

We and our licensors own all Intellectual Property Rights in the Services, including the Website, Platform, software, designs, text, graphics and documentation (excluding your Customer Data). Except for the rights expressly granted to you, no rights are transferred to you.

If you give us feedback, suggestions or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

14. Confidentiality

Each party may receive confidential information of the other. Each party agrees to keep the other's confidential information confidential, to use it only as needed to perform under these Terms, and to protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

15. Privacy

We handle personal information in accordance with our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge our Privacy Policy.

16. Availability, support and changes to the Services

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and we may modify, add to or discontinue features from time to time. We will use reasonable efforts to avoid materially reducing core functionality during your paid subscription, and to give reasonable notice of significant changes. If we make a change that materially and detrimentally reduces the core functionality you are paying for, you may terminate the affected subscription by notice within 30 days, and we will refund any prepaid Fees for the unused part of your current billing period.

17. Suspension and termination

We may suspend or terminate your access to the Services if you materially breach these Terms (including non-payment), if required by law, or if your use poses a genuine security, legal or operational risk to us or others. We will limit any suspension to what is reasonably necessary to address the issue, and where practical we will give you prior notice and an opportunity to fix the problem.

You may stop using the Services and cancel your subscription at any time as described in Section 5.

On termination: your right to use the Services ends; you remain liable for any unpaid Fees; and we will, for a limited period and on request, make your Customer Data available for export, after which we may delete it in the ordinary course (subject to any legal retention requirements). Sections that by their nature should survive termination (including Fees owed, intellectual property, confidentiality, disclaimers, liability and governing law) will continue to apply.

18. Warranties and disclaimers

To the maximum extent permitted by law, and subject to Section 19, the Services are provided "as is" and "as available", and we exclude all warranties, representations and guarantees not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the Services will meet your requirements, be uninterrupted or error-free, or that AI output or data will be accurate or complete.

19. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other law that cannot be lawfully excluded ("Non-Excludable Rights").

Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to: (a) for goods, replacing or repairing the goods or paying the cost of doing so; and (b) for services, re-supplying the services or paying the cost of having them re-supplied.

20. Limitation of liability

Subject to Section 19, and to the maximum extent permitted by law:

• Excluded loss. Neither party is liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, business, goodwill, opportunity or anticipated savings, any loss of or damage to data, or any business interruption or wasted expenditure, however arising (whether in contract, negligence or otherwise) and even if the loss was foreseeable or the party was told it was possible.
• Liability cap. Each party's total aggregate liability for all claims arising out of or in connection with the Services and these Terms is limited to the total Fees paid or payable by you in the 3 months immediately before the first event giving rise to the liability. Where no Fees were paid in that period (for example, during a free trial or evaluation), this cap is AUD $100.
• Reduction for fault. Each party's liability is reduced to the extent that the other party (or a person it is responsible for) caused or contributed to the loss, including through its own breach, its data, its failure to follow reasonable instructions, or its failure to keep its own backups.
• Exceptions to the cap. The liability cap above does not apply to: (a) your obligation to pay Fees; (b) either party's obligations under the indemnities in Section 21; (c) a party's breach of its confidentiality obligations in Section 14; (d) a party's infringement of the other party's Intellectual Property Rights; (e) a party's fraud, wilful misconduct or gross negligence; or (f) any liability that cannot lawfully be limited or excluded (including the Non-Excludable Rights in Section 19).

These limitations are an aggregate cap across all claims (not a per-claim cap), apply regardless of the basis of the claim, and reflect a reasonable allocation of risk that is taken into account in our pricing.

Time limit for claims. To the maximum extent permitted by law, and except for claims for unpaid Fees, neither party may commence any claim arising out of or in connection with the Services or these Terms more than 12 months after the event giving rise to the claim, after which the claim is permanently barred.

21. Indemnity

Your indemnity. You will indemnify us against any loss, liability, cost or expense (including reasonable legal costs) we suffer from a third-party claim relating to: your Customer Data; your use of the Services in breach of these Terms or any law; communications sent through your Account (including in auto mode); or your breach of any third-party right.

Our indemnity. We will indemnify you against any loss, liability, cost or expense (including reasonable legal costs) you suffer from a third-party claim that your permitted use of the Platform infringes that third party's Intellectual Property Rights. This does not apply to a claim arising from your Customer Data, third-party services, modifications not made by us, combination of the Platform with anything not supplied by us, or use of the Platform in breach of these Terms. If the Platform is, or in our reasonable opinion may become, the subject of such a claim, we may at our option modify or replace the affected part, obtain the right for you to continue using it, or terminate the affected subscription and refund any prepaid Fees for the unused period. This sets out our entire liability, and your sole remedy, for third-party intellectual property claims.

Procedure (both indemnities). The party seeking indemnity must promptly notify the other of the claim, allow the indemnifying party to control the defence and settlement of the claim (provided that any settlement imposing a non-monetary obligation or admission of fault on the indemnified party requires that party's consent, not to be unreasonably withheld), and provide reasonable cooperation. Each party must take reasonable steps to mitigate its loss.

22. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a revised "Last updated" date and, where the changes are material, take reasonable steps to notify you. Changes apply from the date they are posted or as otherwise stated, and your continued use of the Services after that means you accept the updated Terms. If a change materially and detrimentally affects your rights, you may terminate your affected subscription by notice within 30 days of the change taking effect, and we will refund any prepaid Fees for the unused part of your current billing period. Changes required by law, or that do not materially disadvantage you, take effect without this right.

23. Notices

We may give you notices by email to the address associated with your Account, through the Platform, or by posting on the Website. You can contact us at the details in Section 26. Notices are taken to be received when sent (for email) or posted (for Website notices), unless the sender knows delivery failed.

24. General

• Assignment. You may not assign these Terms without our consent. We may assign them to a related entity or in connection with a sale, merger or reorganisation.
• Entire agreement. These Terms (together with the Privacy Policy and any order form or written agreement) are the entire agreement between us about the Services and replace any earlier understandings.
• Severability. If any provision is found to be unenforceable, the rest of the Terms continue to apply.
• Waiver. A failure to enforce a right is not a waiver of it.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Relationship. Nothing in these Terms creates a partnership, agency or employment relationship between the parties.

25. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them.

Before starting court proceedings (except for urgent injunctive relief), the parties agree to first try to resolve any dispute in good faith by discussion, beginning with written notice of the dispute to the other party

26. Contact us

PropertyStack Software Pty Ltd

‍ABN 91 674 505 821

Brisbane, Queensland 4006, Australia

Email: support@propertystack.ai