Privacy Policy
At Property Stack, we prioritise the protection and confidentiality of the personal data you provide us. Our commitment lies in acting transparently and in the best interest of our clients and their customers.
Property Stack delivers a subscription-based Property Management System that oversees various aspects such as accommodation reservations, front desk operations, guest billing, housekeeping, maintenance, sales and marketing, events, point of sale, door locking, and other in-room and property access control systems. We offer an Online Booking Engine for customer reservations and a Channel Management system to handle bookings from numerous online travel agents and services. Additionally, we integrate with various third-party services like loyalty programs, rate management, and business intelligence tools.
By using this website or providing your information, you agree to our privacy practices outlined in this Privacy Policy. Property Stack may update this policy occasionally, so please check back regularly to stay informed. Significant changes that impact you will be communicated before they are implemented.
This policy explains how we handle your personal data across our services. It applies to information collected through our website, our services, or other related means (such as customer service interactions via phone, website, or email).
What Personal Data Does Property Stack Collect and Why?
Clients of Property Stack
When clients subscribe to our services, we gather personal information during the sales process and through other interactions, such as:
- Conversations with our team;
- Completing service registrations, requests, or applications;
- Direct communications (phone, email, etc.);
- Interactions at trade shows, webinars, training, and special events.
We collect and process this information to fulfill contractual obligations, manage transactions, billing, and payment, resolve legal disputes, ensure compliance, and provide customer support.
We may collect the following personal data:
- Name;
- Business address;
- Email address(es);
- Telephone number(s);
- Payment details;
- Marketing preferences and other information provided through customer service, website, and application forms.
We will obtain your consent before using your data for direct marketing if required by law.
We retain personal data as long as necessary to provide our services, comply with legal obligations, and for sales and marketing purposes.
Customers of Property Stack Clients
Our clients collect personal information from their customers using Property Stack’s services. We act as a data processor, with our clients being responsible for protecting your personal data.
Clients may use our booking engine and channel management service to collect and process personal data for their services. We process data such as:
- Name;
- Contact details (email, social media, home address, phone number, date of birth);
- Names of travel companions;
- Payment information;
- Additional information submitted, including special requests or preferences.
Clients use this data to manage bookings and provide their services. For specific data collection purposes, please refer to the client’s privacy policy or contact them directly.
Does Property Stack Share Your Data with Third Parties?
Property Stack shares personal information only with employees, contractors, or service providers who need it to fulfil obligations or comply with regulations.
We may share details with our corporate family and third-party service providers to support our services and comply with legal requirements.
Third-party service providers are bound by our data privacy policy or confidentiality agreements, ensuring your data is used only as directed by Property Stack.
Screenshots:
Screenshots used for demonstrations do not include real personal data.
Customer References:
We may provide client references with their consent.
Third Party Integrations:
We integrate with third parties for various purposes. Data disclosed through these integrations is managed by our clients.
How Does Property Stack Handle Children’s Personal Data?
Our services are not designed for children. Clients may collect and process children’s data only with parental or guardian consent. If data is processed without consent, it may be deleted.
International Transfers of Personal Data
We may transfer data outside the EEA to our group companies or service providers, adhering to legal safeguards.
Data may be stored in the cloud with providers like IBM Cloud, Microsoft Azure, and Amazon Web Services, which may have different privacy protections.
Marketing by Property Stack
We may market to our clients. You can opt-out of marketing communications via the unsubscribe link in emails or by contacting us.
Reviewing Personal Information
Clients can request an overview of their personal data by emailing us. Proof of identity may be required before providing information. Clients can correct inaccurate data and request deletion or restriction of processing.
Customers of Property Stack Clients
Customers should contact the relevant Property Stack client for data review, corrections, or restrictions. We provide functionality for clients to manage customer data.
Security
We implement measures to secure personal data, including encryption and password protection. Clients are responsible for their security standards.
Internet Transmission
While we strive to protect data, we cannot guarantee security over the internet. We encrypt data in transmission but cannot ensure complete security.
Remote Access
We may access client databases remotely for support with client knowledge and consent.
Cookies
Cookies may be placed on your device when visiting Property Stack booking pages to enhance the reservation process. Manage cookie settings in your browser.
Complaints
For privacy policy questions or complaints, email us at admin@propertystack.com.au. We acknowledge receipt within 72 hours and typically respond within 10 business days.
